Product Returns

RA Procedures 
To view the Ubiquiti Warranty Policy click here 
To return any products back to Ubiquiti Shop (whether for technical or non technical reasons), please follow the following procedures: 
For returns of all Ubiquiti Networks products click here. Alternatively for all other products follow the steps below.   
1. Request RMA Online, or fax in a RMA application form  
2. Once your RMA request has been accepted return your RMA goods back to Ubiquiti Shop with a copy of your invoice from time of purchase. (Be sure to follow the instructions for return. See details below). 
3. How to check on your RMA status?  
1. Request for a RA number:  
Before returning any goods purchased through Ubiquiti Shop (whether for technical or non-technical reasons), you must first obtain a Return Authorisation (RA) number. The RA number is required for us to efficiently process all your returns, as well as being a tracking number for your own reference. Without the RA number, Ubiquiti Shop will not process any goods returned to us and is our right to return the goods back to the owner at the owner's expense. 
To apply for a RMA number, please complete the RMA request form here
2. Return your products back to Ubiquiti Shop  
On receiving your RA number, please return the goods back to our service department with a copy of the following 
1. RA request form as submitted. 
2. Copy of the Invoice 
If you are returning the goods by courier, please ensure that RA number are clearly marked on the outside of the package. Do not write directly on the product's packaging and always return the goods contained in another packaging box. Damages done during transit due to improper packaging voids warranty. Ubiquiti Shop will not be responsible for any goods that are damaged or lost during transit. 
3. How to check on your RA Status  
To check on the progress of your RMA, you can contact our technician by email or by phone. Please have your RA number handy.  
To assist us in promptly processing your request, please have your invoice handy. We will require the invoice numbers to process your request. For more service & RA enquiries please complete the enquiries form here 
Incorrect Order/Restocking Fees: 
Where customers purchase incorrect items a restocking fee of 20% of the total order value or not less than $20.00 per order is charged where returns are accepted to cover administrative and restocking charges. Please order carefully to avoid restocking charges. Used devices will not be accepted for restocking. 
No Fault Found: 
If upon receipt of item/s returned to Choice I.T Australia by RMA and there is "No Fault Found" the customer is responsible for the cost of freight for the goods to be returned and a minimum $50.00 fee for technicians labour. An invoice will be provided for payment prior to the goods being shipped. 
Service Contact: 
Service & RMA - Phone: (07) 1300 762 568, or email us here enquiries form here 
Returns to: 
Choice I.T Australia 
Unit 1/22 Hills Street 
Garbutt Townsville, Qld, 4814